Unisex Ohio Heart Of it All-Recovered Fine Jersey T-Shirt

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lakeariesapparel@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lakeariesapparel@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lakeariesapparel@gmail.com.

> MY TRACKING SAYS DELIVERED, BUT I DID NOT RECEIVE MY PACKAGE!

NOTE: Once the shipping carrier marks your package as "delivered," we have no way to verify its delivery beyond the tracking details provided. At that point, ownership of the package transfers to you. We printed, packed, and shipped your order, and it was successfully handed off to the carrier. Due to privacy laws, our access to
additional tracking details is limited. We encourage you to take steps to secure your deliveries.

However, we're here to help. See below.

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If your tracking shows "Delivered" but you can't locate the package, here's what to do-just a heads-up, it may take a few steps:

Step 1: Check Your Surroundings & Neighbors

Sometimes couriers drop off packages at the wrong address, street, or mailbox. It's also possible a neighbor, front desk, receptionist, mailroom, doorman, HOA, or colleague received the package. Ask around before assuming the package is missing. THIS SOLVES 75% OF THE ISSUES!

Step 2: Contact the Carrier

If the package still isn't found, contact the courier directly. They have GPS coordinates for every tracking scan and can confirm exactly where the package was scanned as Delivered. Have your tracking number ready.

*If the package was handed off to USPS - there is a different tracking number-usually found under "Delivery Details" and looks like this ex.
926129022338201808XXXX

USPS Customer Support: 1 (800) 275-8777 *
FedEx Customer Support: 1 (800) 463-3339 
UPS Customer Support: 1 (800) 742-5877
DHL Customer Support: 1 (800) 225-5345

* Tip: If USPS delivered your package, don't waste time with the national support line. Visit or call your LOCAL post office and ask to speak with the Postmaster about your missing delivery.

*Tip: Ask USPS for a GPS Location.

Did you know that the USPS keeps GPS information for every package they deliver? Every time the USPS does a final delivery scan of a package, their database captures the exact GPS information! The GPS will show Exactly where the Package was delivered to, not necessarily where it was supposed to be delivered.

Therefore, one option for finding a lost package is to call your LOCAL post office (or just go there) and ask for the GPS location scan information for the package. When the carrier scans the package using their handheld scanner it is recording the GPS coordinates. The post office is generally not very forthcoming with those coordinates especially if they lose something.

When you provide them with the package's tracking number, USPS will be able to tell you the GPS location where they scanned and delivered the package, within a 6-foot radius. This may help narrow your search!

Step 3: File the Correct Report < IMPORTANT!!

If the carrier confirms misdelivery in writing (or email), send us that documentation so we can assist you. This is the ONLY way we can reprint and reship a package they misdelivered or lost.

• USPS: You need a *Service Request* to get written documentation
of a misdelivery (not a 'claim'). You can submit one here (make sure to Use the correct tracking number): https://usps.my.site.com/emailus/s/

• FedEx/UPS/DHL: If the package is missing, request proof of delivery
or a misdelivery report. We need this IN WRITING < Can't stress this enough!

> If you suspect the package was stolen, file a police report and provide us with a case number.

Step 4: What We Can Do

We handle these cases on a case-by-case basis:

If you have the proper documentation from the shipping carrier stating a misdelivery (do NOT try to file a 'claim') OR a police report case number - we most likely will be able to file an insurance claim and offer a no-cost reprint/reship of the missing item.

AGAIN: WE NEED > WRITTEN DOCUMENTATION < FROM THE SHIPPING CARRIERS OR A POLICE REPORT CASE NUMBER TO ISSUE RE-PRINTS AT NO COST!

THEY MAY TELL YOU ONLY "THE MERCHANT/SHIPPER" CAN 'FILE A CLAIM' - YOU MISSED A STEP or THEY WANT YOU TO GIVE UP - see above.

A Filing false police reports or insurance claims is illegal and may have serious legal consequences.

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> How do I track my order?

You'll receive a tracking link via email when your order ships out.

THE MOST ACCURATE TRACKING IS ON THE CARRIER'S WEBSITE

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> I received a WRONG/DAMAGED product, what should I do?

Please see REFUNDS/RETURNS POLICY

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> My order should be here by now, but I still don't have it. What should I do

Shipping estimates are estimates. Before getting in touch with us, please (pretty please) doing the following:
•Check your shipping confirmation email for any mistakes in the delivery address. If the package is in transit, you need to reach out to the shipping company to see if you can intercept it - otherwise it may return to us.
•The shipping carriers website has the MOST ACCURATE tracking info. You can find a link, and your tracking number, on the email from us.

If the shipping address was correct, and the package is well days past it's estimate, (and there isn't a national event affecting shipping), or tracking progress has halted - get in touch with us at contact at lakeariesapparel@gmail.com with your order number, and we'll do our best to sort it out.

* If you did make a mistake in your delivery address, and the package returns to us, we can resend it when it arrives, but shipping will be at your own cost and return trips take forever. So please, double-check your typing!

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Production

Wonder how are our products made? We work with a print-on-demand fulfillment partner that we love more than pasta! There are locations nationwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Delivery

WHEN WILL I GET MY ORDER?

Fulfillment: Usually, it takes 2-5 business days to fulfill (process &
print) an order, after which it's shipped out.

The shipping time depends on your location, but can be estimated as follows:

Shipping: 7-10 business days (after fulfillment)

It's difficult to predict the shipping times, but we're doing our best to stay up to date on any issues in or out of our control and pass that info on to you.

To make sure the city in your address matches its ZIP code, use this USPS ZIP code lookup.

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Important Information Regarding Chargebacks

At TheBlackest Co., we strive to provide an exceptional shopping experience for our customers, including reliable shipping and delivery. We understand that issues can arise, and we are here to assist you in resolving any concerns promptly and efficiently. We do not, however, offer free products under threat of chargebacks.

We encourage you to reach out to us directly if you experience any problems with your order - not addressed above. We keep meticulous records of all shipping and delivery and messaging activities to ensure accuracy and transparency. While we always want to work out a problem with a customer - we have no choice but to include them in any chargeback dispute.

This *proof of delivery* - direct from the shipping carrier - is usually all that is needed to prove we held up our end of the transaction.

Before considering a chargeback, please be aware of the following:

1. Open Communication: Contact us first. Many issues can be quickly resolved through direct communication. While we can't access your private data with the shipping carriers (once delivered) - we've handled enough shipping issues to know what you should try.

2. Filing a service request with the Carrier: If your package is missing, one of the steps we recommend is filing a missing package request directly with the shipping carrier. While we do not control the carrier's processes, we can assist you in initiating this service request. Please be aware that carriers may direct you to contact us, but due to privacy laws and their reluctance to share information once a package has been marked "delivered," we often cannot be of further assistance. It is essential to pursue the service request directly with the carrier.

3. Chargeback Consequences: Initiating a chargeback should be a last resort. Not only are they financially devastating for small businesses, losing a chargeback dispute can lead to several consequences for the customer, including potential fees from your bank, a negative impact on your credit score, and the possibility of being blacklisted from future purchases. Frequent chargebacks can also harm your relationship with your financial institution.

We value your business and are committed to ensuring a positive shopping experience. Please give us the opportunity to resolve any issues before considering a chargeback. Your satisfaction is our priority, and we are here to help.

Thank you for choosing Lake Aries Apparel.